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I have a problem with VOD |
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Why cant I log in to my account?
I forgot my Login email or my password, what do I do?
I can't download or view my film
I get error message when I try to download or view my film
I can't download on a computer where I am not the administrator.
Windows Media Player is asking if I want to "Back-up Your Licenses"?
When I open Windows Media Player, I can’t see anything on screen
I have broadband-why do I sometimes get an unclear picture or buffering.
I can hear sound but no picture.
Why cant I log in to my account?
• You might be using the wrong password. If you have forgotten, click here and we will Email you your password.
• You didn't use the exact case for the password (the password is case sensitive).
• You are using the wrong email address
If none of these corrects the problem please contact us.
I forgot my Login email or my password, what do I do?
Click here if you have forgotten your password, using the email address that you login with, and we will Email you your password. If you have forgotten what your Login Email address is, please contact us.
I can't download or view my film
Please disable or reduce security settings on your personal firewall software. This is the most common reason why customers are unable to properly download or view their film.
Make sure you have downloaded the latest Window Media Player and Security update from Microsoft.
Ensure you accept all the Digital Rights Management (DRM) licence boxes that appear before your film plays.
I get error message when I try to download or view my film
Each film needs a Digital Rights Management license to be played (see section below for more details). This normally happens in the background so you don’t see it working. If it’s a license problem you will get one of these notices the FIRST time you try to play the movie..
• Your License Has / May Have Expired.
• A License Is Required to Play the Selected Content
• License Cannot Be Found
• License Error 404
-Check that your time to view the film hasn’t run out.
-You may be trying to view content in a country for which a license is not available.
-Your pop-up blocker or firewall may be blocking our delivery of the license.
- Since licenses are based on the amount of time you are allowed to view a piece of content,
manipulating your computer's clock can cause your license to automatically fail. Please re-set your clock to the time zone of your actual location.
-Your download timed out before the license was delivered. Please ensure that you don’t have a download time limit set on your computer and try again.
-If you are attempting to download/purchase over a wireless connection it is more likely that there will be an interruption that will either corrupt the film file or stop license delivery. For transactions and downloads we recommend that you use a hard connection. Watching an already downloaded file or streaming over a broadband wireless connection should give no problems.
Very occasionally the license delivery fails - please notify us and we will arrange a refund or Minutes credit.
Windows Media Player is asking if I want to "Back-up Your Licenses"?
Sometimes when attempting to close a download or the Windows Media Player, you may get a message telling you that you have "Acquired a new License to Protected Content" and this asks you if you would like to "Back-Up Your Licenses?"
Click "yes"
After clicking yes you may get a warning saying "this folder already contains licenses, do you want to replace?" You will want to click "YES" to this notification as well. This will update your license folder with all of your new information and ensure that when you go back to watch a video that the license for that video is updated. This helps prevent license errors and difficulty viewing content rented from our site.
I can't download on a computer where I am not the administrator.
When using Windows XP you must be logged into a user account on your computer which has administrator permissions for downloads from Blissboxtv for downloads to function properly. If you do not have administrator access, you may experience problems viewing videos you have purchased.
When I open Windows Media Player, I can’t see anything on screen
First, insure that you have selected a movie to play.
Then check which version of Windows Media Player you are using. To do that, follow these steps.
Click on "Help"
Scroll down to, and click on "About Windows Media Player
If it does not say "Windows Media Player 9" or later version, then you will need to download and install it. (Click here to download latest player). Read the trouble shooting steps found in the Help Section of your Windows Media Player.
If you can view other materials with Windows Media Player 9 or above, but not one of our videos please check all relevant information here and then if still experiencing problems please contact our Customer Support.
I have broadband-why do I sometimes get an unclear picture or buffering.
If you have Windows Media Player version 9 or later installed, then this is probably a problem with your connection speed. Here's how you can check it.
With the Media Player streaming a movie, follow these steps.
Click on View, scroll down to "Statistics"
Open up statistics and click on "Advanced" to see the actual connection speed that your Internet Service Provider (ISP) is providing you. There are also many websites that can test your Internet speed for free but i am afraid we cannot recommend a specific one. If your Internet speed is slower than what you are supposed to have, you will have to resolve this with your ISP.
I can hear sound but no picture.
This is a sign that you don’t have enough bandwidth or that you are running an old version of Windows Media Player, you need to have version 9 or later. Click here to download lastest player
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